Chelsea and Westminster Hospital

Chelsea and Westminster Hospital 2017-11-21 Person 5 5 0

No comment on the hospital

Chelsea and Westminster Hospital 2017-11-01 Person 5 5 0

I have seen a multitude of doctors at this hospital and can unequivocally state that all the staff from receptionists to senior consultants are absolutely exceptional. Nurses especially those in Oncology deserve particular praise or possibly sainthoods!

Chelsea and Westminster Hospital 2017-09-26 Person 5 5 0

very professional staff and more importantly, warm and friendly

Chelsea and Westminster Hospital 2017-09-19 Person 5 5 0

My son was treated recently for a nasty cut on his eyebrow. We went first to the West Middlesex who arranged for us to go the following morning to Chelsea & Westminster for stitching. It was the final day of a trip to the UK to see family and friends and I was supposed to be embarking on a 24 hour flight with the children that afternoon. The A&E department could not have been better. They arranged for a Plastic Surgeon, Mr Ankur Khajuria, to perform the procedure there rather than having to delay us further by transferring him to paediatrics. The care we received was amazing. My son was so well looked after from the moment we stepped through the door, and I was kept informed throughout. Mr Khajuria did a wonderful job, taking great care over the stitching. In fact, I think he will be left without a scar (which is actually a disappointment to my 5 year old boy!). Sadly I didn't get all the names of the people who looked after us, but Isobel was also lovely. I left feeling very grateful to the NHS and the people who had looked after us so well. It was a nasty cut and I was travelling alone with 2 children under 5. However, the team at Chelsea & Westminster reassured us and turned it into a very positive experience. Thank you.

Chelsea and Westminster Hospital 2017-09-10 Person 5 5 0

Staff on Reception Very Polite and Likeable.

Chelsea and Westminster Hospital 2017-09-08 Person 4 5 0

My only negative feedback is that the hospital did not keep my updated with important communications that involved results and surgery dates. I felt that i had to be the one following up on them for very important matters

Chelsea and Westminster Hospital 2017-09-01 Person 4 5 0

Great hospital very caring and all take time to listen to you Ward staff great as well .I was so please to be referred to this hospital they have looked after me very well.

Chelsea and Westminster Hospital 2017-06-16 Person 1 5 0

We felt that doctors did not communicate well with us, or with the nurses administering the drugs - if the doctor told us that certain meds were to be discontinued, we found ourselves telling the nurses before they gave them to our child. We found it very hard to follow up to discuss prescribed medication - the doctor on our discharge papers had not actually ever met our child, despite us having his name on the papers twice, over two admission phases, totally five overnight stays. There seemed no culture of any individual responsibility, to the extent that we felt that this was almost the opposite - no one is responsible, the buck is endlessly passed up or down or across the chain, between medics/ surgeons/ nurses. We had no central, wise advisor in the midst of many. It cost our son many extra days in hospital, because no one listened to our past medical history and advice from the surgeon in south africa - a week later, after another debilitating course of antibiotics and a radioactive scan, we had the revelation that they had not checked for C.Diff despite my communicating this recommendation from the SA surgeon...we were eventually discharged with this diagnosis. I believe that a stronger culture of named case handlers would have helped us enormously. We did have some good nurses and we do realise that there is a lot going on, but these issues affect safety and we felt that we did not know who to talk to about our case, or to discuss the conflicting advice from surgeons, medics, nurses who came to advise us, usually without giving full names. When we finally tried to trace the doctor who gave the final prescription for 2 weeks metronidazole (to ask if one week would be enough), we were told that it would be well nigh impossible to find out who had prescribed that, as there would likely be no paper trail back to the junior doctor who had suggested it. How can this be a safe system? The staff nurse on the ward was certainly not a clear point for advice when we needed it, having been discharged.

Chelsea and Westminster Hospital 2017-06-15 Person 5 5 0

This is an amazing hospital. I have been under the care of Gynaecology and Urology teams during the last year, and my care has been excellent.

Chelsea and Westminster Hospital 2017-05-25 Person 4 5 0

Had a good treatment overall.